DC Water walk-in payments at Global Express Centers temporarily suspended

November 13, 2017

Global Express authorized payment locations are temporarily unable to accept payments at this time. Until they resume service, please use one of our other payment methods.

Those who would like to make their payments using cash should obtain a money order and mail to:

DC Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, D.C. 20090

Customers whose payments may be late due to delivery time are encouraged to call DC Water’s Customer Service (202-354-3600) to ensure no late fees are applied.

As always, customers may make one-time payments with credit card or bank account information over the phone any day at any time by calling 202-354-3600 or by using MyDCWater. More information on MyDCWater can be found at: dcwater.com/customer. We apologize for any inconvenience.

Latest News

Picture of DC Water staff, CEO/GM David Gadis, Mayor Muriel Bowser, DC Water Board Chair Dr. Unique N. Morris-Hughes

Today, DC Water celebrated a major milestone in the Potomac River Tunnel Project with the ceremonial blessing of Mary, the tunnel boring machine (TBM) that will dig the northern leg of the tunnel. The ...

DC Water Cares Logo

In response to the ongoing federal government shutdown, DC Water is reaffirming its commitment to supporting customers facing financial hardship. The utility recognizes the stress and uncertainty this ...

Headshot of David L. Gadis, CEO/GM of DC Water

The Board of Directors of the District of Columbia Water and Sewer Authority (DC Water) has approved a two-year contract extension for Chief Executive Officer and General Manager David L. Gadis ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of DC Water staff, CEO/GM David Gadis, Mayor Muriel Bowser, DC Water Board Chair Dr. Unique N. Morris-Hughes
DC Water Blesses Tunnel Boring Machine “Mary,” Launching Her Historic Underground Journey for Potomac River Tunnel Project

Today, DC Water celebrated a major milestone in the Potomac River Tunnel Project with the ceremonial blessing of Mary, the tunnel boring machine (T

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
November 6, 2025
Thursday, 8:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.