Certain Northwest DC Customers Advised Not to Use Water

April 20, 2010

WASHINGTON, DC – THIS IS AN UPDATE

The District of Columbia Water and Sewer Authority (DC WASA) is advising customers in a specific area of Northwest not to use water until further notice because of a higher-than-normal chlorine concentration.

This means they should not shower with, drink, cook with or wash clothing with the water. Water should be used for flushing toilets only.

Also, this is due to an event that occurred this morning. This is not in relation to the normal, temporary disinfectant switch from chloramines to chlorine that takes place each spring. Customers in the affected area should not use the water.

The UPDATED boundaries of the area in question are indicated below.

West Boundary: Western Avenue, NW
North Boundary: River Road, NW
East Boundary: Connecticut Avenue, NW
South Boundary Nebraska Avenue, NW

Customers will be notified by the same means when the advisory is lifted. That is expected to occur later today.

The spike happened early this morning at DC WASA’s unmanned Fort Reno facility when it was offline for routine maintenance disinfection. At 7:30 this morning, operators at the DC WASA Bryant Street Pump Station identified a drop in the reservoir at Fort Reno, which indicated the possibility of a chlorine spike. DC WASA immediately dispatched staff to confirm a higher-than-normal chlorine concentration in the water, which they determined had happened at approximately 5 a.m.

Customers who used water with excess chlorine may have noticed taste and odor problems. While unlikely, the chlorine may also cause a reaction in individuals with sensitive skin. Anyone who observes such a reaction should contact a physician.

Some people who use water containing chlorine well in excess of the Maximum Residual Disinfectant Level (MRDL) (regulatory standard) could experience irritating effcts to their eyes and nose. Some people who drink water containing chlorine well in excess of the MRDL could experience stomach discomfort.

DC WASA notified the United States Environmental Protection Agency Region III immediately upon learning of the chlorine spike. Water-quality crews are monitoring the system across the entire affected area and will advise the public when the water supply has returned to normal. Our staff is also assessing the causes of the problem.

<b>For more information, please call DC WASAs 24-hour Emergency Center at 202-612-3400.</b>

Latest News

Placeholder DC Water Image

DC Water will host a virtual community meeting on Thursday, June 11, 2026, to inform residents and other stakeholders about the emergency rehabilitation of a section of the Potomac Interceptor at Muddy Branch in Potomac, Maryland.

Four CCTV images of the pipe showing the condition of particular areas of the pipe

Measures are in place to help protect downstream drinking water infrastructure

DC Water is accelerating rehabilitation work on a section of the Potomac Interceptor at Muddy Branch near Pennyfield Lock (Lock 22) in Potomac, Maryland. Inspections found structural deterioration, including significant corrosion and exposed rebar, that requires immediate attention.

Photo of temporarily relocated section of Piney Branch Parkway

Following a 27-day closure, DC Water will reopen a section of Piney Branch Parkway between Arkansas Avenue and Beach Drive NW early Monday morning, restoring an important cross-town connection for thousands of District commuters. During the closure, a section of the road was temporarily relocated for construction of DC Water’s Piney Branch Tunnel Project.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Photo of temporarily relocated section of Piney Branch Parkway
Piney Branch Parkway Section to Reopen Monday, Restoring a Key Route for DC Commuters

Following a 27-day closure, DC Water will reopen a section of Piney Branch Parkway between Arkansas Avenue and Beach Drive NW early Monday morning, restoring an important cross-town connection for thousands of District commuters. During the closure, a section of the road was temporarily relocated for construction of DC Water’s Piney Branch Tunnel Project.

Latest Blog Post
DC Water General Manager and CEO David Gadis recognizes Lily MacDonald during the May Board of Directors meeting.
From Classroom to Community: A Student Spotlight on DC Water's SPLASH Program
A speechwriting assignment became a call to action for water access and affordability through DC Water's SPLASH program.
Upcoming Meeting
Date
June 18, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.