Your Feedback Matters!

Graphic with three emoji faces: smile, neutral and frown. DC Water logo and Voice of the Customer graphic are also included.
July 02, 2024

DC Water values your perspective. We invite you to take part in our 2024 Voice of the Customer Survey, which will be conducted from July 1 to August 11. Your insights are instrumental in enhancing our services and adhering to our strategic plan, Blueprint 2.0. Our goal is to exceed your expectations.

If you haven’t received the survey invitation via email, you are still welcome to contribute by accessing the survey through this link.

The survey is concise, requiring approximately 5 minutes to complete. This is an opportunity for you to express your views and suggest improvements. Your feedback is highly valued, as it ensures that we maintain the highest standards of service. We appreciate your assistance and are committed to your satisfaction as we meet your water needs.

Voice of the Customer Survey

Latest Posts

A helicopter lowers a drill rig to workers on the Potomac River.
Jan 29, 2025
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Photo of Great Falls of the Potomac River with fast moving rapids going over the falls
Oct 03, 2024
Source Water Protection Week highlights the case for second water source.
One of DC Water's skimmer boats on the Anacostia River with the Frederick Douglass Bridge in the background.
Sep 23, 2024
Is anything more on-brand than a water utility having boats? We have several of them, performing an important public service and helping beautify our rivers.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
February 20, 2025
Time
Thursday, 2:30 PM

Upcoming Events