Lifeline Rate

Prior to 2016, we charged all of our customers the same rate for water and sewer.  Today, our rate structure is designed to better allocate system costs across our three customer classes, Residential, Multi-Family, and Non-Residential.  There is still a uniform rate for sewer services, but each customer class has their own water rate. In addition, for the first time, DC Water now offers residential customers a Lifeline Rate as an incentive to conserve water and reduce your monthly bills.

The Lifeline Rate steeply discounts the first 4 Ccfs of water consumption (approximately 3,000 gallons). For instance, in 2017, you will pay $3.23 for the first 3,000 gallons of water you use each month, and $4.06 for each additional Ccf of water you use.  

DC Water also has a Customer Assistance Program (CAP) that provides eligible customers with a discount on their water and sewer bills. The program is administered by the DC Department of the Environment’s Energy Office (DDOE). Eligibility is based on federal low-income guidelines.
 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Rock Creek Trail Site for Potomac River Tunnel Project
Ground Stabilization Work Begins Near Watergate Complex, starting Aug 25

Starting the week of August 25, DC Water will take another big step forward in the Potomac River Tunnel Project. Ground stabilization will begin at the Rock Creek Trail site, near the Watergate Complex, to drill secant piles that will form a retaining wall for the drop shaft.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.