Lifeline Rate

Prior to 2016, we charged all of our customers the same rate for water and sewer.  Today, our rate structure is designed to better allocate system costs across our three customer classes, Residential, Multi-Family, and Non-Residential.  There is still a uniform rate for sewer services, but each customer class has their own water rate. In addition, for the first time, DC Water now offers residential customers a Lifeline Rate as an incentive to conserve water and reduce your monthly bills.

The Lifeline Rate steeply discounts the first 4 Ccfs of water consumption (approximately 3,000 gallons). For instance, in 2017, you will pay $3.23 for the first 3,000 gallons of water you use each month, and $4.06 for each additional Ccf of water you use.  

DC Water also has a Customer Assistance Program (CAP) that provides eligible customers with a discount on their water and sewer bills. The program is administered by the DC Department of the Environment’s Energy Office (DDOE). Eligibility is based on federal low-income guidelines.
 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway
Scaffolding Installation Begins near Watergate Complex for Potomac River Tunnel Project

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
October 7, 2025
Tuesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.