DC Water Warns Customers about Possible Scams

June 20, 2018

DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for personal information or to send a technician to the home. DC Water has received two reports from customers who stated they received such a call and one customer received an at-home visit from someone claiming he was from the water/electric utility and was checking for high water use. DC Water did not make the calls nor send a technician. Further, we are not associated with an electric provider.

Customers should be aware of the following information:

  • Please ask for identification from anyone arriving at your home claiming to be from DC Water. (see uniform here: dcwater.com/employees)
  • DC Water does not dispatch a technician to investigate high water usage or test water quality without the customer requesting the service.  
  • While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.
  • If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.
  • If you get a call or email asking for bank information, it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.
  • If someone claiming to be from DC Water shows up at your door asking for access, please do not allow them in and call (202) 354-3600 to report it. DC Water does have a meter replacement project underway- you may call (202) 612-3473 to see if the project team is in your neighborhood. 

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Placeholder DC Water Image

Beginning October 1, 2025, DC Water is making changes to miscellaneous fees and charges to improve transparency, streamline operations, and ensure that fees more accurately reflect the cost of services provided to customers.

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Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Rock Creek Trail Site for Potomac River Tunnel Project
Ground Stabilization Work Begins Near Watergate Complex, starting Aug 25

Starting the week of August 25, DC Water will take another big step forward in the Potomac River Tunnel Project. Ground stabilization will begin at the Rock Creek Trail site, near the Watergate Complex, to drill secant piles that will form a retaining wall for the drop shaft.

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When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

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Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.