DC Water Warns Customers about Possible Scams

DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for personal information or to send a technician to the home. DC Water has received two reports from customers who stated they received such a call and one customer received an at-home visit from someone claiming he was from the water/electric utility and was checking for high water use. DC Water did not make the calls nor send a technician. Further, we are not associated with an electric provider.

Customers should be aware of the following information:

• Please ask for identification from anyone arriving at your home claiming to be from DC Water. (see uniform here: dcwater.com/employees)
• DC Water does not dispatch a technician to investigate high water usage or test water quality without the customer requesting the service.  
• While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.
• If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.
• If you get a call or email asking for bank information, it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.
• If someone claiming to be from DC Water shows up at your door asking for access, please do not allow them in and call (202) 354-3600 to report it. DC Water does have a meter replacement project underway- you may call (202) 612-3473 to see if the project team is in your neighborhood.