Business Diversity and Inclusion FAQs

Yes, both paper and electronic billing are available for owners, whereas non-owners are restricted to electronic billing.

We do not currently offer mobile applications. However, you can access your account online by visiting mydcwater.com.

To make a payment, visit mydcwater.com, select One-Time Payment, and enter the required payment information.

Individuals seeking online access to their account are eligible to register. This applies to property owners, management companies, and non-owners. Non-owners include tenants, third parties, and other individuals associated with a property.

There are three types of profiles: owner, management company, and non-owner. These profiles generally offer similar account access and functionality. However, non-owner registrations require approval from either the owner or management company.

Yes, a property may have associated owner and management company profiles as well as multiple non-owner profiles.

Yes, both owners and management companies may link multiple accounts to their profile, however, only one owner and one management company can be associated with an account.

You will need the DC Water Account Number, Service Address, and the Owner's Last Name to register. The registration and login portal can be accessed at mydcwater.com.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway
Scaffolding Installation Begins near Watergate Complex for Potomac River Tunnel Project

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
October 16, 2025
Thursday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.