New Customer Information System

No, customer account numbers will remain the same.

Yes. Tenants can continue to make one-time payments at, in addition by phone at 202-354-3600 or by mail. For a full list of payment options, please see below.

Beginning July 17, 2017, DC Water will initially limit the ability to create a User ID to property owners.

In early 2018, tenants will have the ability to create a User ID, with the property owner’s approval.

Beginning July 17, 2017

The new portal will allow property owners to link multiple accounts (properties) to the same User ID; each account will need to be re-enrolled in paperless billing and autopay.

Beginning in July– as DC Water begins transitioning to the new customer information system – only property owners can create a new User ID at  When the full system is deployed in early 2018, tenants will have the ability (with property owner approval) to create an online User ID.

No. Your DC Water customer account number will remain the same and bank payments will remain unaffected by these changes.

Property owners who create a User ID at will enjoy the added security and benefits of a new web portal, including:

  • Bill delivery options, including paperless billing
  • A variety of bill payment options, including auto-pay
  • A view of historical and current water usage

Payment Options


  • One-time e-Check or Credit Card
  • Auto Pay e-Check or Credit Card (Property Owners only)

Online – Bill Pay

One-time e-Check

Customer’s personal bank website


Check or Money Order

District of Columbia Water and Sewer Authority

Customer Service Department

P.O. Box 97200

Washington, DC 20090


One-time e-Check or Credit Card



Cash only

Visit to find authorized locations. Over 150 locations in MD, VA and DC.

Mobile Text-to-Pay



Beginning, July 17, 2017, property owners will be required to validate property ownership and create a new User ID at Tenants will not have the ability to create a User ID until early 2018, when DC Water fully implements its customer information system.  At that time, both property owners and tenants will have the ability to create a User ID, with the owner’s approval.   

You can create a new online User ID by visiting and clicking Register Now. Property owners will be required to provide the account number and verify ownership of the account.

DC Water customers will experience a brand new web portal at and mobile app, which will offer new, more secure, and easy-to-use services for paying your bill and understanding your water usage.

Beginning July 17, 2017 – as DC Water transitions to a new customer information system – all customers enrolled in paperless billing will begin receiving a paper bill. Property owners-only can re-enroll in paperless billing at any time after July 17, 2017.


Please note: Beginning July 17, 2017, when property owners re-enroll in paperless billing, please be advised that only the property owner will begin receiving the paperless bill. Property owners will be responsible for forwarding paperless bills to any third parties who you wish to pay the bill. However, beginning in early 2018, owners will then have ability to add third parties to begin receiving paperless bills.


Property owners should update their mailing address prior to July 17, 2017 to ensure they begin receiving a paper bill. 

DC Water’s current customer information system has been in place since 2001. Change management is expensive to implement, and we wish to provide our customers more contemporary features and services in the future. Our new system will be customer-friendly, convenient and offer more functionality and security for our customers.

Yes. Beginning, July 17, 2017 all property owners enrolled in auto-pay must re-enroll in auto-pay. If property owners fail to re-enroll in auto-pay before November 1, 2017, auto-pay information will be deactivated, and payments will need to be made via phone or mail until the account is re-enrolled in auto-pay.

A Customer Information System (CIS) manages account, consumption and billing data, and provides a single solution for tracking all customer contacts. A CIS is critical to maintaining a positive customer experience while allowing the utility to implement more complex rate structures. 

New property owners can register to create a new User ID by visiting

Important Notice – Between June 16 and July 16, 2017, property owners will be unable to create new User IDs or enroll in paperless billing. Please visit any time after July 16, 2017 to create a new User ID and begin enjoying the convenience of our flexible payment options, paperless billing and auto-pay. For questions about your account or to pay your bill, please call DC Water Customer Service at 202-354-3600.                

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