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FREEZING WEATHER TIPS

December 20, 2004

The arrival of winter marks the season when freezing and subfreezing weather can present serious problems to homeowners. Frozen pipes can damage a homeowner’s or even a neighbor’s property.

And as with so many things: An ounce of prevention is worth a pound of cure.

Make sure that pipes are well insulated, especially in areas most likely to be exposed to weather, such as in garages.

Pipes that lead to an outside hose should be allowed to drip slowly to avoid freezing—this relieves pressure and reduces the chance of breakage-- or shut off the line at an inside shut off valve.

Leave cabinet doors under faucets open so they can get more heat.

If your pipes freeze, here are some immediate steps that may help:

· Locate the main water service valve and be prepared to immediately shut the water off at the first sign of any water leakage ( as outdoor temperatures rise, the ice inside the pipe will melt and leaks may the be evident.) This valve is generally located inside your home close to where the line comes in from the meter.

· Use a hand-held dryer or a space heater to thaw the pipe yourself but if you’re not certain what to do, call a registered plumber for help. Place it 4-5 inches away from the pipe and let it blow until the pipe thaws. This can be time consuming. DO NOT USE A BLOW TORCH OR OTHER OPEN FLAME BECAUSE IT IS TOO DANGEROUS.

· Turn on the closest faucet to the service valve (a trickle will do) to relieve pressure when the ice begins to melt.
· Immediately consult a plumber if you see or hear running water under a building or in a wall.

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Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Map of lane closure
Traffic Advisory: Rock Creek and Potomac Parkway NW Lane Closure Beginning Jan 19

Beginning on or about January 19, 2026, weather permitting, DC Water will implement a temporary lane closure on Rock Creek and Potomac Parkway NW b

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
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Date
January 27, 2026
Tuesday, 9:30 AM

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Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.