Emergency Water Main Repair
Dec 16, 2025 | 05:50 PM

Emergency Water Main Repair
Dec 16, 2025 | 12:44 PM

Emergency Water Main Repair
Dec 16, 2025 | 12:06 PM

Do not flush paper towels, wipes or facial tissues—they clog your pipes and our pumps!

March 27, 2020
Don't flush wipes image

As toilet paper is now so hard to find, many District residents and employees are turning to alternatives. If you must use something other than toilet paper, please be sure to discard it in the trash.

Only toilet paper is designed to break apart in pipes and sewers. Toilet paper goes through extensive testing to ensure that it disintegrates as it is flushed, other products remain intact and obstruct pipes.

Don’t be fooled by wipes packaging claims that these products are flushable. They are not. These and other alternatives may make it down your toilet, but they cause a number of problems on their journey to the wastewater treatment plant. They can, and do, clog pipes causing backups in homes and neighborhoods. Wipes, and other tp alternatives, form giant globs that tangle and damage DC Water’s sewer pumps.

“We know these are trying times,” said DC Water CEO and General Manager David L. Gadis. “But one simple action – to throw these items in the trash rather than flushing them – can save you from even further disruption—and plumber’s fees. Water and sewer services are critical in solving this current health crisis. Please protect our systems and your health.”

More information on protecting your pipes can be found at protectyourpipes.org/

Wipes stuck in equipment at DC Water's Potomac Sewer Pumping Station.

 

Latest News

Worker on side of steep slope

TRAFFIC ADVISORY - CLEAN RIVERS - POTOMAC RIVER TUNNEL PROJECT

DC Water is in the final stretch of its slope stabilization project along Canal Road NW, a critical project that will pave the way for Potomac River Tunnel construction at this site. Beginning, the week of December 15, 2025, one westbound lane of Canal Road will be closed during daytime, off-peak hours on weekdays and Saturdays to hydroseed the slope.

Image of Wendy with EPA Letter

DC Water is reaching out to nearly 25,000 customers this month with important information about the material of their water service lines. These annual notifications are part of DC Water’s ongoing commitment to prevent exposure to lead and remove lead service lines from the District’s drinking water system through the Lead Free DC initiative.

Placeholder DC Water Image

Following the completion of priority valve repairs, DC Water will be doing road restoration work along New York Ave and Bladensburg Rd NE this weekend. The work will require lane closures for the duration of the weekend, reduce capacity, and may cause a significant impact to traffic.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Worker on side of steep slope
Canal Road Slope Stabilization Project Nears End; Off-peak Lane Closure to Replant Slope

TRAFFIC ADVISORY - CLEAN RIVERS - POTOMAC RIVER TUNNEL PROJECT

DC Water is in the final stretch of its slope stabilization project along Canal Road NW, a critical project that will pave the way for Potomac River Tunnel construction at this site. Beginning, the week of December 15, 2025, one westbound lane of Canal Road will be closed during daytime, off-peak hours on weekdays and Saturdays to hydroseed the slope.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
December 18, 2025
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.