The Manual Meter Read Fee is charged, after notice, when the meter reads are not transmitting and 

• Customer does not provide access to the premises for DC Water to read the meter,
• Customer does not provide access to the premises for DC Water to maintain the meter or meter transmission unit, or
• Customer fails to perform corrective action necessary for DC Water to install or maintain the meter or meter transmission unit.

What is the Manual Meter Read Fee?

The Manual Meter Read Fee is a charge applied when DC Water must manually read your water meter due to transmission issues and lack of access or corrective action.

When is this fee charged?

DC Water may charge this fee after providing notice if:

• The meter is not transmitting reads, and
  • You do not provide access for DC Water to read the meter.
  • You do not provide access for DC Water to maintain the meter or transmission system.
  • You fail to take necessary corrective actions to allow installation or maintenance of the meter or transmission system.

How can I avoid the Manual Meter Read Fee?

To avoid this fee:

• Ensure DC Water has access to your premises to read and maintain the meter.
• Respond promptly to any notices requesting access or corrective action.
• Complete any required repairs or adjustments that allow DC Water to install or maintain the meter system.

What does “providing access” mean?

Providing access means allowing DC Water staff to enter the area where your meter is located, whether inside or outside your property, during scheduled times or as requested.

What kind of corrective action might be required?

Corrective actions may include:

• Fixing plumbing or structural issues, including valves, installing conduit to allow the transmission device to be installed outside of the building.
• Removing obstructions.
• Ensuring the meter is safely reachable.

Will I be notified before the fee is charged?

Yes. DC Water will notify you before applying the fee, giving you an opportunity to resolve the issue.

Who can I contact if I have questions or need help?

You can reach DC Water Customer Service at 202-354-3600 for assistance with scheduling access, corrective actions, or fee disputes.

How much is the Manual Meter Read Fee?

To see the current fees click here.