Do not flush paper towels, wipes or facial tissues—they clog your pipes and our pumps!

March 27, 2020
Don't flush wipes image

As toilet paper is now so hard to find, many District residents and employees are turning to alternatives. If you must use something other than toilet paper, please be sure to discard it in the trash.

Only toilet paper is designed to break apart in pipes and sewers. Toilet paper goes through extensive testing to ensure that it disintegrates as it is flushed, other products remain intact and obstruct pipes.

Don’t be fooled by wipes packaging claims that these products are flushable. They are not. These and other alternatives may make it down your toilet, but they cause a number of problems on their journey to the wastewater treatment plant. They can, and do, clog pipes causing backups in homes and neighborhoods. Wipes, and other tp alternatives, form giant globs that tangle and damage DC Water’s sewer pumps.

“We know these are trying times,” said DC Water CEO and General Manager David L. Gadis. “But one simple action – to throw these items in the trash rather than flushing them – can save you from even further disruption—and plumber’s fees. Water and sewer services are critical in solving this current health crisis. Please protect our systems and your health.”

More information on protecting your pipes can be found at protectyourpipes.org/

Wipes stuck in equipment at DC Water's Potomac Sewer Pumping Station.

 

Latest News

Collapse site with workers inside

DC Mayor Muriel Bowser Visits Site as Crews Make Progress on Repairs

DC Water has successfully reached the damaged section of the Potomac Interceptor, marking a critical step in the ongoing damage assessment and repair efforts. Crews today are manually digging out the affected area, carefully removing sludge, soil, and debris from the collapsed pipe.

Image of the collapse site drained of water

Efforts to isolate the damaged section of pipe are moving forward. Engineers are on site and preparations are underway to permanently install a steel bulkhead gate that will cut off flow to the collapse site in combination with an enhanced bypass pumping system that will continue to divert wastewater around the failure and into the Potomac Interceptor further downstream. Once fully activated, the system will allow contractors to begin stabilizing the area around the break and initiate excavation down to the damaged pipe and rock dam.

Enhanced bypass with pumps and bulkhead gate in position

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  • No overflow events impacting surface waters were reported overnight. No overflow events impacting surface waters have been reported since ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

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Upcoming Meeting
Date
February 23, 2026
Monday, 9:30 AM

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Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.