Customer Care & Operations
Paying Your Bill
Bill Payment Options
DC Water offers several ways for you to pay your bill:
Check or Money Order:
You may either mail a check or money order back to DC Water in the envelope enclosed with your printed bill. To avoid late fee
assessments, please allow a minimum of 3 business days before your due date for your payment to reach us by mail. The mailing
address is listed below.
District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
- Automatic Bill Payment: For your convenience, DC Water now offers automatic bill payment through Electronic Funds Transfer (EFT), which automatically deducts money from your checking or savings account. You will still receive an itemized statement, but you won't have to write checks. Instead, the bank sends the funds for you. You may sign up for this option on My DC Water ( register for My DC Water here ) under the "Pay my bill" option. See a demo of how easy it is to register for "My DC Water" before you get started!
- Credit Card: DC Water is happy to accept credit card payments from your VISA, Mastercard, or Discover Card. You can pay online or simply call (202) 354-3600, 24 hours a day. See a demo of how easy it is to register for "My DC Water" before you get started!
- Billing/Payment Online: Now you can make your entire billing process electronic. Sign up for e-Bill Notification to receive an e-mail instead of a printed bill. Then pay using your credit card through the "My DC Water" online billing system. Or, signup for the recurring credit card payment option. See a demo of how easy it is to register for "My DC Water" before you get started!
- Walk-in payments in cash: DC Water now authorizes cash walk-in payments at over 150 locations in DC, Maryland and Virginia. More than 50 of those locations are in the District. DC Water contracted with Global Express Financial Services, a vendor that works with local establishments to accept walk-in payments on behalf of utilities. Payments post on the same day if paid by 2:00 p.m. The service is absolutely free-there are no fees to make a walk-in payment. Authorized locations can be found at: global-expresss.net/storelocator.