My DC Water Upgrade

Exciting news! DC Water has launched a brand new customer web portal. It will offer new and easy-to-use services for paying your bill and understanding your water usage.

All new and current customers must register for the new My DC Water Portal to take advantage of our online features.

How To Register For The New Portal:

Validate property ownership and create a new User ID at

As DC Water begins transitioning to the new customer information system, only property owners will initially be able to create a new User ID at  However, tenants can continue to make one-time payments at When the full system is deployed in early 2018, tenants will have the ability (with property owner approval) to create an online User ID.

Important Information For Customers

  • After creating a new User ID … 
  • Re-enroll in auto-pay at - if applicable.

To avoid interruption in auto-pay services, property owners must re-enroll in auto-pay prior to November 1, 2017. If property owners fail to re-enroll in auto-pay before November 1, 2017, auto-pay information will be deactivated. However, payments can continue to be made via online one-time payments, phone or mail until the property owner chooses to re-enroll in auto-pay. 

  • Re-enroll in paperless billing at – if applicable.

Beginning July 17, all customers enrolled in paperless billing will begin receiving a paper bill. Property owners will be required to re-enroll in paperless billing to take advantage of these online features.

Please note - when property owners re-enroll in paperless billing, only the property owner will begin receiving the paperless bill. Property owners will be responsible for forwarding paperless bills to any third parties who you wish to pay the bill. However, beginning in early 2018, owners will then have ability to add third parties to begin receiving paperless bills.