DCWASA Launches New Web Site
March 04, 2002
(Washington, DC) Today the District of Columbia Water and Sewer Authority (DCWASA) launched a completely redesigned web site, www.dcwasa.com. The new design is the result of extensive research of best-in-class web sites, the requirements of the utility company, and, most importantly, the needs of customers. DCWASA credits the over 500 customer responses received through an on-line survey with helping us to focus the redesign on customer needs.
The primary goal of the redesign effort was to offer customers, students, teachers, industry-related organizations and employees an attractive, user-friendly and feature-rich web site. On the new dcwasa.com, the user can quickly and easily access information regarding services, business opportunities, water quality, job opportunities, finances, capital improvement program, facilities and interact with key WASA departments. Customers can pay their bills on line, vendors can view solicitations and download bid documents, prospective employees can apply for a job and local residents can find out about water main breaks, the new metering program, report a problem and receive general alerts.
General Manager, Jerry N. Johnson said, "This is another milestone in being able to deliver excellent service to our customers. More and more people rely upon the Internet. As such, our customers can now rely upon us to process their payments and respond to issues quicker and a big bonus is that teachers and students can learn about our environmental stewardship role and take a "virtual tour" of the Blue Plains Advanced Wastewater Treatment Plant, the largest advanced wastewater plant in the world."
As DCWASA continues to enhance its services to customers, the web site will reflect those improvements. The new web site was developed in collaboration with CSMi, a locally based SDBE and an experienced technology solutions provider for E-Business and government clients.
For more information, please contact Libby Lawson, Public Affairs Director, at (202) 787-2200 or firstname.lastname@example.org