John Lisle
DC Water Expands Program That Provides Assistance to Low Income Customers
50 percent credit on Impervious Area Charge offered to eligible customers
Dec 01, 2016 -- Today the DC Water Board of Directors approved an expansion of the Customer Assistance Program (CAP) to provide additional relief to low income customers in the District of Columbia. Participants in the CAP program will be eligible for a 50 percent credit on the Clean Rivers Impervious Area Charge (CRIAC). The credit will trim an additional $11.12 off the average monthly bill for CAP customers.

"This Board is committed to ensuring our most vulnerable customers can afford the critical water and sewer services DC Water provides," said Board Chairman Matthew Brown. "It is our hope that this credit on the Impervious Area Charge will provide some meaningful relief, in addition to the discounts already offered by DC Water."

The CAP program currently provides eligible customers with a discount of up to 400 cubic feet of water and up to 400 cubic feet of sewer services per month, a current savings of up to $38 for water and sewer services. Residential CAP customers also get a 100 percent credit for the Water System Replacement Fee (WSRF), a savings of $6.30 on the average monthly bill. The CAP program is administered by the District of Columbias Department of Energy and Environment (DOEE).

"I applaud the Board for its focus on this important issue," said DC Water CEO and General Manager George S. Hawkins. "Their deliberations were thoughtful and well informed and the staff fully supports the step they are taking to assist our customers who need it the most."

The CRIAC is a sewer fee that takes into account the area on a property that is made of impermeable surface, which contributes to runoff and combined sewer overflows. The CRIAC generates funds to cover the cost of the Clean Rivers Project, a $2.6 billion capital project mandated by the federal government.

With the 50 percent credit on the CRIAC, CAP customers will receive a total discount of $55.78 (57.9%) off the average monthly bill. The credit on the CRIAC is expected to be implemented in May 2017.


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Name:    Customer Assistance Program

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