Meter Replacement Project FAQ

The contractor will perform detailed steps throughout the installation process, which will help to promote timely and accurate billing for all customers.  To prevent signal loss, please do not obstruct the meter lid with flower pots, mulch or other large objects.  If you have concerns about your bill, please contact our Customer Service Department at (202) 354-3600 for assistance.

DC Water shared information with the contractor about parking restrictions in the District. If a problem arises, please feel free to contact our Project Management Office at (202) 612-3473.

DC Water is paying to install 92,000 new meters in the District between March 2017 and mid-2018 to give our customers more accurate readings of their usage. If you have any questions, please feel free to contact our Project Management Office at (202) 612-3473.

The MTUs are in a watertight enclosure and the batteries cannot be replaced. And at this point, both the meters and the MTUs have passed their useful life. The new meters are more advanced and the MTU technology enables more services especially with regard to diagnosing issues.

We disassemble them and the materials are recycled.

That depends upon the size and location. A simple exterior 5/8" meter replacement (locate, assessment, install, MTU programming and restoration) could take approximately 30 minutes.  An inside 2" meter could take hours. So the typical crewperson could install as few as two or three, or more than a dozen, in a day.

There are no eligibility requirements. Water meters are the property of DC Water.  If the meter servicing your property is scheduled for replacement, we ask that you grant access to the contractor.

Yes. Per Contract the maximum shutdown is 10 minutes for <1" meters and 30 minutes for the larger 1.5" & 2" meters.

Please feel free to contact the contractor, Smart Grid Solutions, at (877) 210-8559.

If a customer needs to speak with a bilingual agent, please call (202) 354-3600 for assistance.

The contractor will not perform any excavation work during this project, but will work closely with DC Water to report all cases found.

We do not have a schedule for each individual premise. Work will be managed geographically by ANC. We can provide a three month look ahead regarding which ANCs we will be working in. We are beginning the project in Wards 1 and 4.

The contractor will not perform any excavation work during this project, but will work closely with DC Water to report all cases found.

We will aim for minimal disruption of landscaping. Upon completion of the work, minor site restoration (re-grading soil, mulch or similar to preexisting conditions) may be performed.

No. Flowers/shrubs should not be located on top of the meter pit. 

We expect to have crews working Monday through Saturday, 7:00 a.m. to 7:00 p.m.

That depends upon the size and location. A simple exterior 5/8" meter replacement (locate, assessment, install, MTU programming and restoration) could take approximately 30 minutes.  An inside 2" meter could take hours. So the typical crewperson could install as few as two or three, or more than a dozen, in a day.

There is no “opt out” option within the program.  The meters and transmitting devices belong to DC Water and we appreciate your support for the rehabilitation  of our Automated Reading (AMR) System. 

Please feel free to contact our Project Management Office at (202) 612-3473 or DC Water’s Outreach Team at (202) 787-2200 or speakers.bureau@dcwater.com. Requests for a speaker on any other topic should be addressed to DC Water’s Outreach Team.

If the meter servicing your property is located inside, you can simply contact a plumber and request for your service line to be upgraded to accommodate a larger meter size.  Conversely, if the meter is located outside, you will need to contact DC Water’s Permit Operations Department at (202) 646-8600 for information on how to proceed with your request. Please note a larger meter will increase the monthly water bill through the meter fee and the Water System Replacement Fee. You can calculate that here:

WSRF: https://www.dcwater.com/system-replacement-fee

Meter Fee: https://www.dcwater.com/customercare/metering_fee.html