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Alerts
Emergency Water Outage
3000 block of Otis St NE, Emergency Work: June 5, 2023  9:00 PM to June 6, 2023 09:00 AM (estimated)Read more >
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UPDATE: DC Water has lifted the boil water advisory for all customers. Customers residing in the previously affected area should take a few precautions before returning to normal water usage. Click here for full details.

Emergency Water Outage

3000 block of Otis St NE, Emergency Work: June 5, 2023  9:00 PM to June 6, 2023 09:00 AM (estimated)
Read more

FAQ - Cares Multifamily Assistance Program FAQs

As a housing provider (owner) or tenant, where can I find more information about the program?

Program details can be found on DC Water’s website

www.dcwater.com/MAP and on DOEE’s website https://doee.dc.gov click on Utility Affordability Programs or Call DC Water directly at (202) 354-3750 or email Cares@dcwater.com.

As a tenant, how do I become eligible for the Multifamily Housing Assistance Program?

Eligibility for assistance is based on your annual gross income and the size of your household.

As a housing provider or tenant, where do I apply?

Owners must apply on DC Water’s website https://mapfy22.dcwater.com/ownerapp.

Tenant application can be completed on DOEE’s website https://octo.quickbase.com/db/brcepxz59?a=nwr&ifv=1.

Will I need to include a water bill as part of the application process?

A water bill is not necessary to complete an application.

For a tenant applying, is there an income requirement?

The income guideline depends on the household income and household size. Refer to DOEE’s website for income requirements. https://doee.dc.gov/energyassistance

As a housing provider or tenant, will I be notified of my application status?

You will be notified via email within 5 business days of submission.

How can an owner or tenant track the progress of my application?

Access DC Water's website and select the option to Check Application or Unit Status to enter your tracking number.

How long does it take for the tenant to receive the rent credit?

The owner's account will receive the credit within 10 days of application approval. The tenant’s credit should be applied within 60 days of application approval.

As a tenant, what should I do if I do not receive my credit?

If the owner has not applied the rental credit within 60 days of the DC Water notice please contact DC Water. Also contact DC Water if the amount differs from your notification.

As a housing provider, what’s in it for me?
  • You keep ten percent of the credit on the water bill.
  • It demonstrates you availed every opportunity to assist tenants struggling due to the pandemic
  • Helps keep good tenants
  • Maintains occupancy and profitability
  • Quickly reduces the owner's water bill with the MAP credit