Customer Care & Operations
Automatic Meter Reading (AMR)
DC Water has changed all the meters in our system to a fixed network, radio technology system called the automatic meter reading (AMR). This program provides us with a new state-of-the-art technology that allows us to get actual reads from your meter without sending meter-reading personnel to your home. Unlike the old system, which sometimes depended on estimated readings, our new AMR system assures virtually 100 percent accuracy every month.
Best of all, the new AMR technology is fully integrated with our Customer Billing and Information System. This means you can retrieve daily meter readings and water usage information through the My DC Water service or by calling Customer Service at 202-354-3600.
How To Read Your Water Meter
DC Water can read most water meters in the District of Columbia electronically, so there's typically no need for you to read your water meter. However, in case you're interested, the information below will help you read your water meter and calculate your monthly fees. (Please note that we discourage you from reading outside water meters since removing and replacing the cap covers can be a safety hazard.)
Determining Your Monthly Water Usage
Follow these simple steps to figure out your water usage each month:
- Note and record the "read" number on your water meter on the first of the month.
- Record the "read" number at the end of the month.
- Determine your monthly water consumption by taking the end-of-the-month number and subtracting the first-of-the-month number from it.
For example, in the illustration below, the first reading was 00; by the end of the month, the number is 844, which means 844 cubic feet (cf) of water.
DC Water bills in hundred cubic feet (ccf) units of measure and only charges for whole units. So, when reading your meter, disregard the numbers on the black background, because they are fractions. In the example below, the current reading is 8 ccfs. After subtracting 0 (the first-of-the-month reading), the total is 8 ccfs.
TOTAL CONSUMPTION: 8-0000 = 8ccf (ignore numbers with black background)
Determining Your Water and Sewer Charges
Multiply your consumption (figure this out by using the instructions above) by the current rate for water and the current rate for sewer services.
Don't forget to add in your meter fee and the District of Columbia's right-of-way fee and stormwater fee to calculate your entire bill.