Customer Care & Operations
Critical Customer Emergency Response Questionnaire
What is a Critical Customer as it relates to DC Water emergencies?
DC Water 'Critical Customers' are defined as consumers or service connections that are critical to community resiliency (public safety or health), or demand a large volume of water to sustain economic resiliency, or service a susceptible population such as and specific to Washington DC:
First Responder Organizations / Police / Fire / EMTs
Hospitals / Medical Centers (including dialysis centers)
Local / Federal Government Facilities necessary for public safety / health
Mass Transit Stations
Nursing Homes / Assisted Living / Homeless Shelters
Potable Water Haulers
Public Shelters / Cooling Centers / Water Parks / Municipal Pools
Radio / TV Broadcast Centers
State / Local Emergency Management Agencies
Universities / High Schools / Elementary / Middle Schools / Preschool and Day Care Centers
Why do we need to know who our Critical Customers are?
Notifying all DC Water customers of a water or sewer emergency is one of our highest priorities, but specifically knowing where critical customers are and how to communicate with them assists the whole community in being resilient and in protecting susceptible populations. Emergency notifications are a time sensitive endeavor, and when information is sent through the preferred and appropriate channel of communication for a facility, the facility can plan and react to the service emergency disruption and protect the susceptible population that they serve.
Why is it important to fill out the Critical Customer Questionnaire?
Completing the questionnaire online, as a critical customer of a specific premise location, assists DC Water in having correct information for emergency notifications and for locating critical customer facilities that may be within the impacted service area. With proper contacts and preferred methods of communication, DC Water can send direct emergency notifications as soon as possible. With proper address and premise information, DC Water can pinpoint which facilities in an affected area are critical. Understanding a critical customer's ability to respond to an emergency assists DC Water in understanding the complexity and planning that may be necessary in responding to the emergency.
Please complete the questionnaire online so that our records may be kept current.Critical Customer Emergency Response Questionnaire
Thank you Critical Customers for facilitating better communication during water and sewer emergencies.