Consumer Services & Outreach
Report a Problem
DC Water is here to help! Please use the online form below to let us know about issues such as leaks, broken hydrants, and your concerns and questions. Our goal is to respond to you within two business days.
Note: Please type directly into the form to avoid formatting errors that can result from pasting text from Microsoft Word and other word processing software. (For more details, please review our formatting guidelines.) If this is an account, billing, or service related issue, please include your account number and/or service address in the description/comments field so we can address your issue quickly.
Reporting Damage by DC Water
If you believe DC Water has damaged your property, please see the article Damage Claims for information on how to file a report.
Contacting Us by Phone
If you prefer to call DC Water to report a problem or ask a question, please use the phone numbers below:
- Customer Service
- Monday—Friday, 8 a.m. to 5 p.m.
- 202-354-3600
- Water and Sewer Emergencies
- Available 24 hours a day, seven days a week
- 202-612-3400
Contacting Us Online
Fill out the form below to have your inquiry automatically routed to the appropriate department within DC Water.
If you prefer to notify us of problems by Twitter, simply send a tweet to @mydcwater!
What can you find in this section?
My DC Water Login
- Pay bills
- Update Account
- View consumption
- View your Impervious Area Charge