Customer Care & Operations
Report a Problem
Contacting Us Online
Voicing your concerns and questions and reporting issues such as leaks and broken hydrants helps DC Water and customers resolve issues together. Please use the online form above to let us know about an issue, ask a question or make a comment. If this is an account, billing, or service related issue, please include your account number and/or service address in the description/comments field.
Our goal is to respond to you within two business days by phone or email. You will receive an automated email response with a tracking number, which you can use to check the status of your report at any time by calling the DC Water 24-Hour Command Center at (202) 612-3400.
You can directly report issues by calling the DC Water 24-Hour Command Center at (202) 612-3400, or notify us on Twitter by sending a tweet to @dcwater.
Note: Please type directly into the form to avoid formatting errors that can result from pasting text from Microsoft Word and other word processing software. (For more details, please review our formatting guidelines.)
Reporting Injuries or Property Damage
If you believe you were injured or sustained damaged your property as a result of work performed by DC Water, please see the Claims section for information on how to file a report.
Contacting Us by Phone
If you prefer to call DC Water to report a problem or ask a question, please use the phone numbers below:
- Customer Service
- Monday—Friday, 8 a.m. to 5 p.m.
- Water and Sewer Emergencies
- Available 24 hours a day, seven days a week