Customer Care & Operations
Please verify the identity of utility workers asking for access to your property
Please be alert when someone comes to your door asking for entry to your property. From time to time, individuals may pose as a utility worker to gain access.
Customers should verify the identification of all utility employees coming to their homes. DC Water employees drive distinctively marked DC Water vehicles with DC municipal license plates, wear uniforms with DC Water logo patches and always carry a District of Columbia Water and Sewer Authority photo identification card.(Please note that there may still be the use of the name "DC WASA" and the DC WASA logo as we transition to the new brand unveiled on June 15. See photos.)
Anyone fearing for their safety should call 911. To report suspicious vehicles or individuals, please call 311. Additionally call DC Water Customer Services Department at 202-354-3600, when reporting suspicious activities involving DC Water employees or impersonators.