Consumer Services & Outreach
Sign Up for High Usage Alerts (HUNA)
When you sign up for high water usage alerts (HUNA), we'll let you know if your water usage is higher than normal, so you can determine the source of your problem and avoid high water bills.
Signing up is easy
- If you're already registered for My DC Water, you're automatically registered for the alerts via e-mail.
If you don't have an online account, sign up for My DC Water today.
Please note that you may only elect one notification option. Simply check your preference by visiting your online account and selecting the "water usage history." Next select AMR history and you will see on the bottom right side of the page "set high usage notification preference." If you have questions, please call us at 202-354-3600.
- You may also call Customer Service at 202-354-3600 or send an email to custserv@dcwater.com to request high usage alerts via telephone. Be sure to include your name, service address, telephone number and DC Water account number, which you can find on your DC Water bill.
DC Water's high water alert service is linked to a powerful tool that tracks how much water you use on a daily, monthly and yearly basis. Once we've tracked your water usage for a full year, we'll let you know when your water usage is 6 times the annual usage for four consecutive days. A spike in water usage could be because of such problems as:
- A leaking toilet
- An unattended hose
- An internal plumbing problem or leaky faucet
Or perhaps your higher water use is caused by ordinary life events, such as:
- More people in your home than usual, taking baths and showers
- Doing more loads of laundry than usual
- Making home improvements involving plumbing
- Doing a landscaping project or starting a new lawn
- Washing your car more often than usual
My DC Water Login
- Pay bills
- Update Account
- View consumption
- View your Clean Rivers IAC