Customer Care & Operations

We're committed to providing you with excellent service and helpful information. You'll save time by using the tips and tools in this section, including flexible bill payment options and ways to manage your DC Water account. You'll also find the latest customer news and information about DC Water in the community.

What can you find in this section?

  • Report a Problem
    DC Water wants to address your questions, concerns, issues, and problems. Use this form to submit your problems to DC Water. Our goal is to respond to you within two business day to you.
  • Contact Customer Care
    Receive information about high bill causes, and find out how to contact our Customer Service Department.
  • Billing & Payment
  • Rates & Metering
    Find out about DC Water rates and why rate increases are necessary.
  • Start or Stop Service
    Use this link if you have recently purchased a property in the District of Columbia and want to sign up for service and register for My DC Water at the same time (opens in new browser window.)
  • Sign Up for Alerts
  • High Usage Notification
    Information on DC Water's conservation effort of notifying customers of abnormal increase in water usage.
  • Permits
    Provides extensive information on obtaining permits related to public water and sewerage systems.
  • Emergencies
    Learn about water emergencies and what you should do when one occurs.
  • Community Outreach
    We often travel throughout our city, meeting those who live or work in Washington, D.C., so we can better understand their concerns and share our latest news on neighborhood water and sewer services.
  • Water Conservation
    Every drop of water counts. Find out how you can help conserve our water resources.
  • How to Identify DC Water Employees
    July 2, 2010 Added How to Identify DC Water Employees Menu
  • Cross-Connection
    Learn about cross connections
  • 2013 One-time Only Customer Rebate
    DC Water Issues One-time Customer Rebate in 2013

My DC Water Login

  • Pay bills
  • Update Account
  • View consumption
  • View your Clean Rivers IAC

MORE INFO >

Create Login | Forgot Password?

Report a Problem

Customer Care & Operations

My DC Water Login

MORE INFO >

Create Login | Forgot Password?

Report a Problem