District of Columbia Water and Sewer Authority

We're committed to providing you with excellent service and helpful information. You'll save time by using the tips and tools in this section, including flexible bill payment options and ways to manage your DC Water account. You'll also find the latest customer news and information about DC Water in the community.

What can you find in this section?

• Report a Problem
  DC Water wants to address your questions, concerns, issues, and problems. Use this form to submit your problems to DC Water. Our goal is to respond to you within two business day to you.
• Contact Customer Care
  Receive information about high bill causes, and find out how to contact our Customer Service Department.
• Billing & Payment
• Rates & Metering
  Find out about DC Water rates and why rate increases are necessary.
• Start or Stop Service
  Use this link if you have recently purchased a property in the District of Columbia and want to sign up for service and register for My DC Water at the same time (opens in new browser window.)
• Sign Up for Alerts
• High Usage Notification
  Information on DC Water's conservation effort of notifying customers of abnormal increase in water usage.
• Permits
  Provides extensive information on obtaining permits related to public water and sewerage systems.
• Emergencies
  Learn about water emergencies and what you should do when one occurs.
• Community Outreach
  We often travel throughout our city, meeting those who live or work in Washington, D.C., so we can better understand their concerns and share our latest news on neighborhood water and sewer services.
• Water Conservation
  Every drop of water counts. Find out how you can help conserve our water resources.
• How to Identify DC Water Employees
  July 2, 2010 Added How to Identify DC Water Employees Menu
• Cross-Connection
  Learn about cross connections
• 2013 One-time Only Customer Rebate
  DC Water Issues One-time Customer Rebate in 2013

My DC Water Login

• Pay bills
• Update Account
• View consumption
• View your Clean Rivers IAC

MORE INFO >

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