Contact Customer Care

We're here to help! Please use the contact information below to contact DC Water.

General Inquiries 202-787-2000
Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
202-354-3600
(8 a.m. to 5 p.m., M-F)
custserv@dcwater.com
Send a tweet to @dcwater
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (7:30 a.m. to 4 p.m.)
Federal, Municipal and Larger Commercial Accounts 202-354-3650
Permits and Documents Information 202-787-2057
TDD-TYY Hearing Impaired 202-787-2339
General Fax Number 202-787-2333
US Mail District of Columbia Water and Sewer Authority
5000 Overlook Avenue, SW
Washington, DC 20032

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