Customer Care & Operations
Billing & Payment
DC Water makes it easy for you to understand and pay your bill. We're here to help you, whether you have questions about a higher-than-expected bill or you'd like to learn how to read your water meter.
Be sure to sign up for our easy-to-use My DC Water tool. You can choose from a variety of bill payment options including credit card, recurring credit card payment, and electronic funds transfer. You can also view your historical water usage and easily request service online. My DC Water will save you time!
What can you find in this section?
A list of the most frequently asked questions concerning "My DC Water" and billing issues.
Paying Your Bill
Learn how to read your water bill and meter, and see your billing payment options.
My DC Water Demo
Take a quick tour of My DC Water and find out how to sign up.
Disputing A Bill
Contact us to resolve your billing issue. We're here to help!
Customer Assistance Program
Review information on DC Water's special programs for customers with special needs.
High Bill Help
Find out the various reasons your water bill might be higher than normal.
By signing up, you will enjoy the convenience of receiving and viewing your bill online.
Reading Your Meter
Reading Your Meter details