Contact Information

General Inquiries
Payments
Customer Service Contact Information
External Affairs
Other Contact Information
Other DC Water Offices

General Inquiries

Main Office 5000 Overlook Avenue, SW
Washington, DC 20032
Directions
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
E-mail info@dcwater.com
Twitter @dcwater
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Payments

Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.
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Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number or service address when emailing us
202-354-3600
(M-F 8 a.m. to 5 p.m.)
custserv@dcwater.com
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (9 a.m. to 5 p.m.)
202-612-3487 (24 hours a day, 7 days a week)
Federal, Municipal, and Larger Commercial Accounts 202-354-3650
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
TDD-TYY Hearing Impaired 202-787-2339
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External Affairs

Office of External Affairs Main Number 202-787-2200
Chief of External Affairs John Lisle
202-787-2616
jlisle@dcwater.com
Media Inquiries Pamela Mooring
202-787-2089
pmooring@dcwater.com
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Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2318 (24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Officer Katherine Cahill
Principal Counsel
5000 Overlook Avenue, SW
Washington, DC 20032
202-787-2623
202-787-2254 (fax)
kcahill@dcwater.com
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Other DC Water Offices

First Street Office 810 First Street, NE
Washington DC, 20002-4227
Directions
Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
Directions
O Street Office 125 O Street, SE
Washington DC, 20003-3551
Directions
M Street Office 80 M St SE
Washington, DC 20003
Directions
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