Who We Are
Contact Information
Payments
| Mailing Address | District of Columbia Water and Sewer Authority Customer Service Department P.O. Box 97200 Washington, DC 20090 |
|---|---|
| On-line | Sign up for My DC Water. |
General Inquiries
| Main Office | 5000 Overlook Avenue, SW Washington, DC 20032 Directions |
|---|---|
| Phone | 202-787-2000 (M-F 8 a.m. to 5 p.m.) |
| Fax | 202-787-2333 |
| info@dcwater.com | |
| @dcwater |
Customer Service Contact Information
| Customer Service Water and Sewer Bill Information New Connections and Water Turn Offs Lead Information Note: To better serve you, please include your account number or service address when emailing us |
202-354-3600 (M-F 8 a.m. to 5 p.m.) custserv@dcwater.com |
|---|---|
| Water and Sewer Emergency Number (24 hour) | 202-612-3400 |
| Credit and Collections | 202-354-3750 |
| Meter Operations | 202-612-3485 (9 a.m. to 5 p.m.) 202-612-3487 (24 hours a day, 7 days a week) |
| Federal, Municipal, and Larger Commercial Accounts | 202-354-3650 |
| Permits and Documents Information | 202-787-2057 |
| Drinking Water Division | 202-612-3440 |
| TDD-TYY Hearing Impaired | 202-787-2339 |
Other Contact Information
| Office of External Affairs | 202-787-2200 |
|---|---|
| Wastewater Treatment Plant Operations Superintendent | 202-787-2068 |
| DC Water Job Line | 202-787-4000 |
| Security Office | 202-787-2318 (24 hours a day, 7 days a week) |
| DC Water Weather Hotline | 202-787-2340 |
| DC Water Fraud Hotline | 1-855-379-1489 |
| DC Water Freedom of Information Officer | Katherine Cahill Principal Counsel 5000 Overlook Avenue, SW Washington, DC 20032 202-787-2623 202-787-2254 (fax) kcahill@dcwater.com |
Other DC Water Offices
| First Street Office |
810 First Street, NE Washington DC, 20002-4227 Directions |
|---|---|
| Bryant Street Office |
301 Bryant Street, NW Washington DC, 20001-1707 Directions |
| O Street Office |
125 O Street, SE Washington DC, 20003-3551 Directions |