Contact Information


Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.

General Inquiries

Main Office 5000 Overlook Avenue, SW
Washington, DC 20032
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
Twitter @dcwater

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number or service address when emailing us
(M-F 8 a.m. to 5 p.m.)
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (9 a.m. to 5 p.m.)
202-612-3487 (24 hours a day, 7 days a week)
Federal, Municipal, and Larger Commercial Accounts 202-354-3650
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
TDD-TYY Hearing Impaired 202-787-2339

Other Contact Information

Office of External Affairs 202-787-2200
Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2318 (24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Fraud Hotline 1-855-379-1489
DC Water Freedom of Information Officer Katherine Cahill
Principal Counsel
5000 Overlook Avenue, SW
Washington, DC 20032
202-787-2254 (fax)

Other DC Water Offices

First Street Office 810 First Street, NE
Washington DC, 20002-4227
Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
O Street Office 125 O Street, SE
Washington DC, 20003-3551
M Street Office 80 M St SE
Washington, DC 20003

Who We Are