Who We Are
Lauren A. Preston
Lauren A. Preston
Director of Customer Service
Lauren A. Preston is the Director of Customer Service for the District of Columbia Water and Sewer Authority (DC Water). She is responsible for DC Water's customer services, which include metering, billing, credit and collections, and customer services.
Ms. Preston has 20 years of experience in public utilities, most of those in the executive ranks. She served as Division Head and Vice President of Washington Gas prior to joining DC Water. There she led the teams responsible for the same activities as she now provides for DC Water, as well as support for regulatory affairs.
She also held senior-level positions with NSTAR Electric and Gas in Customer Service. Ms. Preston holds a Master of Business Administration from Boston College and a Bachelor of Science in Business Management from the University of Massachusetts, where she graduated magna cum laude.