Who We Are
DC Water's service area is approximately 725 square miles.
DC Water provides retail water and wastewater (sewer) service to the District of Columbia.
DC Water provides wholesale wastewater treatment service to Montgomery and Prince George's counties in Maryland and Fairfax and Loudoun counties in Virginia.
DC Water provides more than 600,000 residents, 17.8 million annual visitors, and 700,000 people who are employed in the District of Columbia with water and sewer/wastewater treatment.
Blue Plains treats wastewater from jurisdictions in Maryland and Virginia for an additional 1.6 million people.
|Employees||Approximately 1,100 people work for DC Water at various facilities throughout the District.|
|Drinking Water Source||The U.S. Army Corps of Engineers Washington Aqueduct treats water from Great Falls on the Potomac River that is sold to DC Water for distribution in the District.|
|Drinking Water Quality||Strong emphasis on water quality involves annual system flushing; routine water quality testing; ongoing system upgrades; lead water service line replacement; and strong partnerships with the U.S. Army Corps of Engineers Washington Aqueduct, the District environmental and health departments and the George Washington University School of Public Health.|
|Water Pumped||DC Water pumped 106 million gallons of water per day on average in FY 2011.|
|Treated Water Storage||DC Water stores 61 million gallons of treated water at its eight facilities. An additional 49 million gallons is stored by the Washington Aqueduct.|
|Water System||1,300 miles of water pipes, four pumping stations, five reservoirs, three water towers, 36,000 valves, and more than 9,000 fire hydrants comprise the DC Water water distribution system.|
|Blue Plains Advanced Wastewater Treatment Plant||Covering 150 acres on the bank of the Potomac River at the southernmost tip of the District, Blue Plains is the largest advanced wastewater treatment facility in the world.|
|Wastewater Treatment Capacity||Blue Plains has a treatment capacity of 370 million gallons per day and a peak capacity of more than 1 billion gallons per day.|
|Sewer System||1,800 miles of sanitary and combined sewers, 22 flow-metering stations and nine off-site wastewater pumping stations comprise the sewer system.|
|Financial Performance||DC Water has a "AA" bond rating from three rating agencies and 13 years of unqualified audit opinions on financial statements.|
|Customer Service||Information is provided to customers through bill inserts and an easy-to-navigate web site. The High Usage Notification Application (HUNA) program notifies customers when there is an unusual spike in water use; an interactive voice recognition phone system is available in English and Spanish; and the Emergency Call Center assists customers with water or sewer emergencies 24 hours a day. Online bill payment and other services are available, and two programs assist eligible customers who have difficulty paying their water and sewer bills.|
|Community Service||DC Water conducts science classes in District schools and tours of Blue Plains. In addition, the Authority participates in forums, fairs, and community meetings, providing important information to District residents. DC Water's employees participate in a wide range of volunteer and charitable efforts.|
|Governance||The Board of Directors—with members from the District and from Montgomery, Prince George's, and Fairfax counties—establishes policies. The District members set rates, charges and policies for District services, while the full Board sets policies for all joint uses of Blue Plains. The General Manager runs the daily operations of the Authority and is responsible for its overall performance.|
What can you find in this section?
Take a look at an animated map of the customer areas served by DC Water.
Check out some of the prestigious awards presented to DC Water for both financial and operational excellence.
Find out about the major facilities and technical operations of DC Water.
- Visitor Center at Blue Plains
DC Water follows the procedures set out at the Government Resource Center.